How to Use Data to Prove the Value of
SEO
It’s no secret: SEO is not a flavor of the month. Some people, however, still doubt its effectiveness.
It’s no secret: SEO is not a flavor of the month. Some people, however, still doubt its effectiveness.
The cost of SEO
has grown exponentially. The cost of content production along with increasing
expectations from the audience and fierce competition require larger budgets
each year. Then there’s the ROI of SEO, which can be hard to establish. That’s
especially true today, when organic traffic has merged with content marketing
and many other disciplines, making it much harder to distinguish its impact on
the organization. And of course, if done incorrectly, SEO can also cause some
serious damage to a business or even destroy it completely.
The result of such perception is a slow shift towards PPC (even also among many SEOs).
Its ROI is (supposedly) easier to establish and the results are instant. Not to
mention that the risk to business is none while job prospects keep growing. But
of course as SEOs, you and I know better. We know how important our role is in
the company’s marketing mix.The challenge lies in convincing the non-believers
to see it that way.
Here are some ideas how you can prove the value SEO brings to your
organisation.
Set the
Context
First of all,
it’s important for companies to understand what’s already happening with SEO
across all industries. Data on the effectiveness of organic search performance
across industries can help you explain what’s involved and show how SEO can
help achieving overall company objectives. Companies like Gartner, eMarketer, and others can provide you
with data and statistics you need for this.
Define Point of Reference
The second step is to illustrate where your company is today and where
it was (if possible) before engaging with an SEO, regardless of whether it was
you or your predecessor. Setting up those benchmarks will help you to
illustrate the impact SEO has had on the company and make the case for why it’s
an important part of the marketing mix.
Show
Opportunities
Lastly, you need to show what else your company can achieve with SEO.
This will help you present the road ahead but also set goals to report on.
Unlike a common perception, SEO plays a number of roles in the company,
including:
- Generates new business opportunities
- Wins
attention of the target audience in different stages of the buying cycle
- Raises awareness of your brand
- Helps
to build relationships with prospects and customers
- Expands on your reach
- Builds
up your brand and authority
5 Metrics
that Prove Your SEO is Working
The above points are just the groundwork you need to set before you can
start to regularly present the value you add to the company. Below is a list of
elements you should include in your overall reporting practice.
1. Define
Goals
You probably
know exactly what you are trying to achieve. Others, however, might be
oblivious or have completely different expectations. First and foremost then
you should define the goals you are working towards. After all, there is so much you can
achieve with SEO, so you need to pin down exactly which
elements you want to be responsible for.
2. Track CPL
(Cost per Lead)
Nothing signals the importance of your work better than the cost of
acquiring new leads, sales, or whatever other goal you are working towards.
With this metric you are be able to prove the monetary value you are adding to
the business. You can calculate it by dividing your budget but the amount of
sales / leads you generated.
3. Add &
Measure Monetary Value On Every Customer Touch Point
By its nature, SEO affects many channels. Customers find your site and
call in to your office or grab the phone and dial your number. They send emails
or inquire through other channels — and that doesn’t even include work of mouth
references. Place a value on each of these touch points. Naturally, such research
can never be 100% accurate. But even approximate values can highlight the
benefit of your channel to the business.
4. Measure
Assisted Conversions
Even with
online conversions, what ended up as a paid channel sale might have started
through an organic listing. Therefore, you need to measure the impact of SEO on
assisted conversions. Luckily that’s easy to do in Analytics.
5. Run
Correlation Tests
There are many
theories you test in your work, from the effect of a simple meta data
change may have on page rankings to more complex ones. But proving that all
this work is making a difference can be more problematic. Simple correlation tests can help you visualize and show beyond
a doubt that your theories work.
Conclusion
Organizations become skeptical
about SEO. To some it seems to offer no ROI and tangible results. Some start to
consider PPC as a much viable option and thus diminish the influence SEO have
on the organization. To change that you need to prove the value your work
brings to the organization through proper reporting and data.
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